[[Date]]

To: [[email]]
Subject: Please accept our apologies for the [[event]] of your flight
Dear [[first_name]] [[last_name]], 

We are very sorry for the [[event]] of your flight from [[departure-city]] to [[destination-city]]. As a valued [[rewards]] member of our club your time is important to us and we will strive to improve our service in the future, and make it on time! 
   
Sincerely, 
OnTime airline customer service